At this point, I weighed my options. There was really nothing to gain from taking down the video, and my chief adviser Hap Klopp (founder of The North Face) agreed. “Scott, this is classic David vs. Goliath. Their reaction shows how touchy of a subject baggage fees are for them. You've found a way for everyday people to get around their crazy policies, and you just put a fork in their cash cow.” Hap's comments solidified it for me: this is a big story, and the cat is out of the bag. Sent from my iPhone
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